Meet The Builder Support Team
Service. Expertise. Dependability.

THE RELIANCE KEY ACCOUNT MANAGER AND SUPPORT TEAM
Your secret weapon in a competitive market





Carla Agostino
Key Account Manager

Carla Agostino has been with Reliance Home Comfort for 27 years, working in the New Home construction market for the last 18 years. Carla is a member of several local home builder associations and has volunteered for 18 years with the Hamilton/Halton Home Builder Association, holding various positions on the board and serving as President in 2012. 

Carla won the Hamilton/Halton Home Builders President’s Award in 2005 and 2007, and was awarded the Distinguished Service Award in 2011. Under her leadership, Reliance was named Member of the Year in 2008, 2009 and 2010.


Hamilton CMA & Western Canada

Mobile: 905 330-7169 cagostino@reliancecomfort.com



Scott Garrod

Scott Garrod
Key Account Manager

Scott joined the Reliance Home Comfort Team in July 2016 and brings over 25 years of experience from the customer service industry with a focus in New Home Construction and Manufacturing. Holding various positions through his 20 plus years career with a well-respected Construction Materials & Building Supply Provider in the Greater Ottawa Area, Scott many years of experience with Inside Sales Support, Office Management, Manufacturing, International Logistics and as a Direct B2B Account Manager will serve him well in delivering exceptional service to our builder partners.

With a focused approach on building trust and partnership through commitment and dedication to his clients’ needs, Scott will be there to answer all of your questions and help solve your business challenges.

Scott is an active member in many of Eastern Ontario’s Home Builder Associations: QHBA, KHBA, GOHBA.

Eastern Ontario Region

Mobile: 613-857-3792 sgarrod@reliancecomfort.com



Tracey Rieger

Tracey Rieger
Key Account Manager

Tracey Rieger serves as a Key Account Manager in Southwestern Ontario working directly with New Home Builders within this region. She is excited to work with our Builders Partners providing only the very best solutions for heating, cooling and hot water to their new home buyer customers. With Tracey onboard, the Reliance team has the knowledge, expertise and of course exceptional customer service to help grow our Builder partners’ bottom line on every project. Tracey is actively involved in all local Home Builder Associations in the area and the Ontario Home Builder Association. Prior to joining the Reliance Team, Tracey held a position at Cogeco as a New Home Builder Account Manager where she built valuable partnerships in the New Home Construction industry. She also worked as a Buyer in the wholesale business for over 10 years.

Please contact Tracey today, she is proud to be a Reliance team member and is very excited to help grow your business and revenue.

Southwestern Ontario

Mobile: 289-230-6492 TRieger2@reliancecomfort.com



Rick Coker

Rick Coker
Key Account Manager

Rick Coker has been working in the New Home Construction industry for more than 13 years, providing telecommunications solutions to Builders. Rick was the driving force behind three Member of the Year honours in 2008 and 2009. Rick brings a wealth of Sales and Marketing experience along with tremendous leadership skills to the Reliance team. Rick joined the HVAC industry in 2014 and developed a reputation for delivering customized home heating and cooling solutions to Ontario builders with exceptional customer service and high level of professionalism. Rick is a proud member of BILD and the Durham Home Builders Association.

GTA & Surrounding / Durham Region / Peterborough / Kawarthas / Niagara

Mobile: 416-629-3357 rcoker@reliancecomfort.com



Joel Pateman

Joel Pateman
Key Account Manager

Joel joined the Reliance Home Comfort Team in November 2017, and brings with him over 5 years of Sales and Account Management experience, as well as an Advanced Diploma in Business Marketing from Sheridan College. Joel has spent several years dealing with Independent Business Owners, National Accounts and Home Builders throughout Ontario. He is dedicated to exceptional customer service and will always go above and beyond to ensure his customers are treated with an outstanding customer experience. Joel is an active member in BILD and YBILD.

Please contact Joel today to learn about how he can help you and your business today.

Halton, Peel and city of Toronto

Mobile: 289-230-2711 jpateman@reliancecomfort.com



Nolan Leiska

Nolan Leiska
Key Account Manager

Nolan Leiska has over 12 years’ experience working in the new home construction industry providing solutions for Builders. Nolan’s wealth of technical knowledge includes experience as a gas fitter. Nolan is actively involved with the Simcoe County Home Builders’ Association and is proud to play a significant role in their annual Charity Ice Fishing Tournament.

GTA and Central and Northern Ontario

Mobile: 416-797-2277 nleiska@reliancecomfort.com



Jennifer Hurd

Jennifer Hurd
Key Account Manager

Jennifer rejoined the Reliance Builder Team in August 2018. Jennifer has been a champion for the home building community with more than eleven years of experience in the GTA and Durham areas.

Jennifer is a proud multiple time member of our Reliance President’s Club, winning three years in a row 2009, 2010 and 2011.

She continues to serve on the Board of Directors for the Durham Region Home Builders’ Association for the last 11 years. She was the recipient of the President’s Star Award in 2008 and 2010 and was DRHBA President in 2013/2014. Jennifer has also been a member of the selection committee for Habitat for Humanity Durham.

Jennifer’s dedication, commitment and strong relationships in the new construction industry make a impact in a positive way.

Greater Toronto Area, Durham, Markham, Woodbridge

Mobile: 647-880-7973 jhurd@reliancecomfort.com



Gladimir Pacheco

Gladimir Pacheco
Builder Project Manager

Gladimir Pacheco with Reliance Home Comfort™, works directly with builder customers providing over 17 years of experience with mechanical projects, especially water heating and HVAC including design, build, commissioning and service. As a Builder Project Manager, he understands building code and will provide industry leading technical and field support to home builders and developers across Canada.

Mobile: 416 886-4438 GPacheco@reliancecomfort.com


Reliance is a proud member and active participant in local home builder associations